Introduction

At FullCircle DB, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.fullcircledb.co.za), contact us, or engage our services.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

FullCircle DB is a South African creative agency specialising in branding, brand strategy, graphic design, web design and development, WordPress websites, publications and reports, digital marketing, and print design.

Information We Collect

Depending on how you interact with our website or services, we may collect the following information:

Information You Provide

• Full name
• Email address
• Phone number
• Company or organisation name
• Project details and requirements
• Files or documents you choose to upload
• Any additional information you voluntarily provide

 

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referring website
• General geographic location
• Website interactions and usage patterns

 

This information helps us improve the performance, security, and usability of our website.

How We Use Your Information

We use your information to:

• Respond to enquiries and project requests
• Communicate with you regarding our services
• Prepare quotations and proposals
• Deliver creative and digital services
• Improve our website and user experience
• Analyse website traffic and performance
• Maintain website security
• Comply with legal and regulatory obligations
• Prevent fraud or misuse of our services

 

We only collect information that is relevant and necessary for these purposes.

Legal Basis for Processing

Where applicable under the Protection of Personal Information Act (POPIA), we process personal information based on one or more of the following:

• Your consent
• The performance of a contract or requested service
• Compliance with legal obligations
• Our legitimate business interests, provided these do not override your privacy rights

 

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us to:

• Remember your preferences
• Improve website functionality
• Analyse visitor behaviour
• Measure website performance
• Understand how visitors interact with our content
• Support advertising and remarketing campaigns where applicable

Most browsers allow you to disable or manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Analytics and Advertising

We use services such as Google Analytics and Google Ads to better understand website performance and improve our marketing efforts.

These services may collect information including:

• Pages viewed
• Time spent on pages
• Device information
• General location
• Website interactions
• Advertising performance metrics

 

These providers may use cookies or similar technologies in accordance with their own privacy policies.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only where necessary with trusted service providers who assist us in operating our business, including:

• Website hosting providers
• Website maintenance providers
• Payment service providers
• Cloud storage providers
• Professional advisers
• Government or regulatory authorities where legally required

 

These parties are required to protect your information and may only use it for authorised purposes.

Payments

Payments for our services may be processed through secure third-party payment providers, including EFT, PayFast, PayGate, Stripe, PayPal, or other approved payment methods.

FullCircle DB does not store complete payment card information on its own servers.

Artificial Intelligence

To improve efficiency and enhance certain aspects of our workflow, FullCircle DB may use reputable AI-assisted tools during research, brainstorming, content refinement, or administrative tasks.

All final creative direction, design decisions, client deliverables, and quality assurance remain subject to professional human review and oversight.

We do not knowingly use confidential client information to train public AI models.

Data Security

We take reasonable technical and organisational measures to protect your information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

 

While we strive to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain business records
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

 

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Request deletion of your information where legally permissible
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us using the details provided in this Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their respective privacy policies before providing personal information.

Children’s Privacy

Our services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children.

International Data Transfers

Some of our technology providers may process or store information outside South Africa.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business practices.

The latest version will always be available on our website together with the effective date shown at the top of this document.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

FullCircle DB
51 Hoogenhout
Lindhaven
Roodepoort
1724
South Africa

Email: hello@fullcircledb.co.za
Phone: 076 024 0649